Frequently Asked Questions

What is a mystery box?

A mystery box is a curated collection of surprise items handpicked just for you! Each box is filled with fun, unique treasures — you won't know exactly what's inside until you open it. That's the magic! ✨

What's inside the box?

Every box is a surprise! We carefully curate each box with a mix of fun and exciting items based on the theme and size you choose. Items may include accessories, novelties, collectibles, and more.

Do you offer boxes for kids and adults?

Yes! We offer mystery boxes for both adults and kids. Make sure to select the right box for your recipient at checkout.

How do I let you know my preferences?

During checkout, you'll find an order notes field where you can share your likes, dislikes, and any relevant details (such as the recipient's age for kid boxes). We use this information to personalize your box as much as possible!

How long does shipping take?

Orders are typically processed within 1-3 business days. Shipping times vary depending on your location, but most orders arrive within 5-7 business days after processing.

Do you ship internationally?

Currently we ship within the United States. Stay tuned as we expand our shipping options!

Can I return or exchange my box?

Due to the nature of mystery boxes, all sales are final. However, if your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery and we'll make it right. See our Return Policy for full details.